Customer Success Manager | Cloud Solutions | ID:145
- Full Time
- €3500 - €5000 / Month
Join a dynamic, fast-growing team of cloud experts, where you will play a key role in the success of customers utilizing top-tier cloud platforms such as AWS, Azure, and Google Cloud. As a Customer Success Manager, you will drive customer relationships, promote cloud adoption, and enhance the value that clients gain from their cloud investments. This is an opportunity to be part of an innovative professional services unit, influencing strategy and contributing to a supportive, high-growth environment.
Job Description
Key Responsibilities:
- Act as the main point of contact and trusted advisor for senior- and top-level stakeholders, building strong, long-term relationships with key decision-makers
- Foster cloud technology adoption by guiding customers on best practices, value maximization, and resource utilization
- Align cloud solutions with customer business objectives
- Work with sales teams to ensure contract renewals and explore upselling opportunities to expand service portfolios
- Provide strategic guidance in collaboration with solution architects and cloud specialists, ensuring successful implementation of cloud solutions
- Advocate for customer needs within hyperscale cloud providers, ensuring timely resolution of concerns
- Monitor cloud usage performance and identify areas for optimization to enhance customer satisfaction
- Collect and share customer feedback to influence future product and service development
- Deliver training and workshops to empower clients in effectively using cloud platforms and services
The position requires travelling (mainly EU) up to 50% of working time.
Requirements
- Fluent in German AND English
- A minimum of 3 years of experience in sales, business development, account management, service delivery or consulting, ideally within the technology or cloud computing industries
- Solid understanding of hyperscale cloud platforms (AWS, Azure, Google Cloud) and their ecosystems
- Proven track record in managing strategic relationships and driving customer satisfaction
- Excellent communication, interpersonal, and presentation skills with an ability to influence stakeholders at all levels
- Strong analytical skills with the capability to translate data insights into actionable strategies
- Familiarity with project management or service delivery frameworks is a plus
Required Education
Master’s degree
Required Language
- Proficiency in both German and English (B2/C1 level required)
Suitable For Graduates
No
Skills
Employee Benefits
- Flexible, full-remote working options
- Opportunities to influence organizational processes and feedback systems in a newly created, highly visible role
- Exposure to senior leadership and decision-makers, offering a direct impact on customer strategies and outcomes
- A comprehensive benefits package designed to support work-life balance, offering over 25 programs aimed at professional development, physical and mental well-being, and personal lifestyle enrichment.
- An inclusive, collaborative environment within a growing, cross-regional team
