Lead Architect – Contact Center Solutions
- Full Time
- €4000 - €7000 / Month
We are seeking a visionary Lead Architect to redefine and modernize the contact center operations of our client. This role is ideal for someone with a strong background in call center technologies and a passion for implementing cutting-edge solutions to enhance customer experience. Your expertise will contribute significantly to our goal of becoming a top digital telecommunications provider.
- Define and create a new type of contact center that aligns with modern technological advancements.
- Understand and integrate call center processes with supportive software implementations.
- Seamlessly integrate business processes into IT to achieve a modernized contact center.
- Focus on user experience in the design and implementation of contact center solutions.
- Design the IT stack based on business processes, ensuring optimal operation and customer service.
- Lead strategic projects focusing on innovative customer support technologies.
- Collaborate with various teams to implement AI and machine learning solutions, enhancing the contact center’s capabilities.
- Contribute to the transformation of the company into a leading digital telecom provider.
- Extensive knowledge and proficiency in Contact Center and Call Center technologies.
- Experience in implementing software that supports business processes in a call center environment.
- Integration of business processes into IT to achieve a modern and efficient contact center.
- Emphasis on AI and machine learning experience as a valuable asset.
- Familiarity with trendsetting solutions in customer service technologies.
- Designing and implementing customer-centric solutions that enhance user experience.
- Managing strategic projects with a focus on customer support technologies.
- Guiding the evolution of contact center operations to align with digital transformation goals.
- Proven background in call center technologies and processes.
- Experience with contact center technology platforms like Sprinklr, Genesys, or similar technologies.
- AI and machine learning experience is a significant plus.
- Experience in customer service with a focus on setting up technology stacks.
- Ability to lead and implement complex software solutions in a business environment.
- Strong strategic thinking and problem-solving skills.
- Excellent communication and collaboration abilities.
- Adaptability to new technologies and innovative approaches.
- Relevant degree in Computer Science, Information Technology, or a related field.
- English - C1
Suitable For Graduates
- Competitive salary range.
- Opportunity to work in a multinational environment.
- Access to the latest technologies and tools.
- Professional growth and development opportunities.
- Collaborative and innovative work culture.
- Comprehensive health and wellness programs.
- Flexible working arrangements.
- Engagement in strategic and impactful projects.