Solution Architect – Service Now

Work on a pivotal project to establish the entire order management process for key corporate clients using Service Now. As a Solution Architect, you will play a crucial role in customizing Service Now to meet the business requirements of the primary business customer. This role is ideal for someone with a strong background in Service Now, particularly in ITSM, ITOM, and CSM, and a deep understanding of the B2B sector.

Job Description:

• Lead the Service Now customization to fulfill the business needs of key corporate clients.
• Focus on B2B aspects, ensuring Service Now serves as a central information source.
• Oversee the integration of various processes like ordering, order assessment, finance controlling, and CRM in Service Now.
• Ensure synchronization and connectivity of all processes from a business perspective in Service Now.
• Engage in the transformation of the B2B platform internally.
• Address technological and process gaps in the project, implementing radical changes for the B2B side.
• Participate from the proof of concept stage to the design and implementation phases.

Key Responsibilities:

• Expertise in Service Now, especially in ITSM, ITOM, and CSM modules.
• Experience in Order Management, particularly in telecommunications.
• Proficiency in agile methods in software development, like SAFe.
• Strong understanding of B2B solution business and end-to-end processes, particularly the order-to-cash process.
• Experience in addressing complex challenges in implementing business solutions in IT.